Payment Verification Comes First

A license is not activated immediately after an order is created. Payment must first be submitted and verified by Xpera One.

License Is Created After Verification

After payment verification, a unique license key can be generated and associated with the customer, order, order item and purchased product.

One License. One Active Device.

The default activation limit is one active device. A license is not intended to be simultaneously used across multiple devices or customer accounts.

How Device Activation Works

Device activation uses an application-generated device identifier rather than relying only on a changing public IP address.

• Application-generated device ID
• Device name
• First activation time
• Last verification time
• Activation status

IP Address Changes

Changing your internet connection or public IP address does not automatically invalidate an active license. IP information may be used as a security and audit signal.

License Controls Download Access

Product files are protected. Before a download is allowed, the system can verify the customer, order, product, payment status, license status and download entitlement.

License Status

A license may have different statuses depending on its payment, activation and account state.

License Sharing Is Not Permitted

A license is associated with the customer and purchase for which it was issued. Sharing a license with another customer or account may result in verification failure.

Keep Your License Key Secure

Treat your license key like a private purchase credential. Do not publicly post or share the complete key.

Multiple Products in One Order

When an order contains multiple digital products, each product can have its own license unless the applicable product is explicitly sold as a bundle.

Customer Account Protection

Customers can manage available license information from their account area.

Device Changes & Activation Issues

If you replace a device or experience an activation issue, contact support. Authorized support or administration may review the activation and reset it where appropriate.

License Security & Monitoring

License activity may be recorded for verification, activation control and security auditing.

• Activation records
• Device information
• Verification history
• License status changes
• Security audit information

License Email & License File

After payment verification and license generation, the customer may receive the license information by email. A license file may also be attached where configured.