7-Day Return & Refund Request Window

Eligible refund or return requests must be submitted within 7 days of the applicable purchase date.

Requests submitted after this period may not qualify unless an exception is approved by Xpera One.

Contact Support First

If you experience a problem with a purchased product, please contact our support team before submitting a refund request.

Our team may provide installation guidance, compatibility checks, troubleshooting steps, documentation, or other reasonable assistance depending on the product.

When a Refund May Be Considered

If a genuine product issue cannot reasonably be resolved after the applicable troubleshooting process, an eligible refund request may be reviewed.

Refund eligibility depends on the product, licence terms, purchase information, issue reported, and applicable policy requirements.

Products That May Not Be Refundable

Not every digital product is necessarily refundable. Certain products may have specific refund restrictions because of their nature, licence terms, access conditions, or other product-specific requirements.

Refund Approval Process

Submitting a refund request does not automatically mean that the refund has been approved.

Xpera One may review the order, payment, product information, licence status and the reported issue before making a refund decision.

Refund Processing Time

Once a refund has been approved, the refund will be processed within 12 days.

The time required for the funds to appear in the customer's account may also depend on the selected payment channel or financial institution.

Payment Methods

Xpera One currently supports the following payment methods:

Payment Verification

Refund requests may require verification of the original order and payment information.

Customers may be asked to provide the order number, transaction information, payment proof, or other information required to verify the purchase.

Product Access During Refund Review

Submitting a refund request does not by itself confirm that the refund has been approved.

Where applicable, product access, licence status, downloads, or other purchase benefits may remain subject to the order and licence status until the refund decision has been completed.

Approved Refunds & Product Access

If a refund is approved, Xpera One may disable the applicable product access, licence, download entitlement, or other benefits associated with the refunded purchase.

This helps ensure that refunded digital products are not retained or used after the transaction has been reversed.

Incorrect or Incomplete Information

Refund processing may be delayed if the customer provides incomplete, inaccurate, or unverifiable order or payment information.

Customers should provide accurate details when submitting a refund request.

Refund Request Review

Each refund request may be reviewed individually based on the applicable product terms, order information, payment status, reported issue and available evidence.